COVID-19 / Coronavirus Information

Update March 21, 2020


Dear Epic Patient,

We know you’re concerned about COVID-19. Our physicians, clinicians, and staff are at the front lines aggressively fighting the spread of COVID-19 in our community.

So, we are now doing patient visits with our Video Telehealth Service. Please call us to enroll.

To keep our patients and staff safe, we are also suspending in-office appointments for the next 5 days (until Friday 03/27; possibly until Friday 04/03, depending on availability of protective gear).

For now, our staff will call you to schedule your appointment by video call. We will re-open shortly with new infection control measures.

We will open with (1) a separate Clear Non-Respiratory Facility in Ferndale, (2) a separate COVID-19 testing facility in Southfield, and (3) a separate Respiratory Testing Facility in Detroit.

Before you come to any of these facilities, we need you to call us (available 8am to 6pm M-F; 8am to 3pm Saturday):

1. Detroit, 313-861-4400 | non-Detroit, 248-336-4000
2. We’ll determine if you need COVID-19 testing or treatment

If you arrive at a facility without calling first, you will be asked to return to your car and call in for a video or phone assessment. We are doing this to limit the spread of COVID-19.

Thank you for working with us to fight COVID-19 in our community. We appreciate your commitment to working together to get through this difficult and unprecedented time. Together, we will get to safety once again, as we fight at the front lines to protect our community.

In Health,

The Epic Health Team

What You Can Do To Stop The Spread

Don’t panic as cases of COVID-19 spike in the next few weeks from increased testing. This is expected. Meanwhile be sure you:

  • Wash your hands for 20 seconds before touching your face
  • Cover coughs and sneezes
  • Stay away from sick people
  • Stay home if you’re sick or exposed to someone with COVID-19
  • Disinfect any area where you spend time

COVID-19 / Coronavirus FAQ's

What is EPIC doing to prevent the spread of COVID-19? How safe is EPIC?

Our practice takes all appropriate precautions to minimize the exposure of our patients and staff. We follow extensive protocols, so there will be less than general public exposure. We have added new protocols and made changes to our standard processes to reduce your risk.

  • We now have designated areas within our offices for non-exposed and exposed patients.
  • We have implemented extensive staff training on COVID-19.
  • Anything that can be easily contaminated has been removed from our offices, such as our check-in kiosks.
  • We are providing masks for those that have respiratory symptoms or have been exposed.
  • We are offering alternative visits for patients who have been exposed so they can still get care without coming into our offices.

What do I need to know about Coronavirus as a patient?

  • Coronavirus disease 2019 (COVID-19) is an infectious diseasecaused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), a virus closely related to the SARS virus from 2002.
  • The infection is spread from one person to others from respiratory droplets produced from the airways, often during coughing. Time from exposure to onset of symptoms is generally between 2 and 14 days, with an average of 5 days. The standard method of diagnosis is by reverse transcription polymerase chain reaction (rRT-PCR) from a nasopharyngeal swab or sputum Antibody assays can also be used, using a blood serum sample, with results within a few days.
  • Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:
    • Older adults
    • People who have serious chronic medical conditions like:
      • Heart disease
      • Diabetes
      • Lung disease
  • Symptoms may appear 2-14 days after exposure.

How do I know if my symptoms are consistent with Coronavirus?

The following symptoms may appear 2-14 days after exposure.

    • Fever
    • Cough
    • Shortness of breath

What should I do if I feel that I have been exposed?

  • If there has been direct exposure with a high-risk individual or a PUI (Person Under Investigation) and you are not in the high-risk group, then staying at home and avoiding crowds or others is all that is needed (“Self-Quarantine” is what you will read or hear)
  • If there has been exposure and you are symptomatic (fever, cough, shortness of breath after the incubation period), then further testing may be in order

Can EPIC test me for Coronavirus?

Yes, EPIC can take the specimen and send it for the proper testing. If you are experiencing symptoms, then further testing may be in order, and you should call our dedicated Coronavirus Hot Line at 248-712-6020 to speak to a medical professional before visiting one of our offices.

Do I still have to come in to be seen?

EPIC is currently working on Alternative Visit types for certain patient populations to avoid coming to the office

    • Tele Visit – For pediatric patients without injury, patients recently seen in ER or hospitals
    • Remote Patient Monitoring – After exposure monitoring, high risk patients with symptoms
    • Chronic Care Management – Complex chronic conditions still need to be seen

Depending on the medical conditions, most patients still must be seen and examined. EPIC will be changing processes regularly to protect patients and staff from exposure

Is there a treatment or vaccine for Coronavirus?

Currently there is no vaccine or drug available for treatment or prevention. Some medications are currently being investigated but not confirmed.

I have a procedure scheduled, what will happen?

Most hospitals are canceling their “elective” procedures and will reschedule them. Please check with your specialist (most cases will be on a case-by-case basis).

How can I prevent Coronavirus?

Usual “Everyday Prevention” methods should be used which includes staying home when sick, frequent hand washing, and covering up when coughing or sneezing. It is recommended that if you have not had your flu vaccine, that you get that. Also, if you are a candidate for the pneumonia vaccines, you should get that too.

I am traveling outside of the US, what should I do?

CDC recommends that travelers avoid all nonessential travel to the following destinations. Most foreign nationals who have been in one of these countries during the previous 14 days will not be allowed to enter the United States.

    • China
    • Iran
    • Most European Countries
    • United Kingdom and Ireland
We understand that many of our patients are concerned about COVID-19/Cornavirus.
If you are exhibiting the following symptoms: fever, cough, and shortness of breath or you have been exposed to a confirmed case, please call 248-712-6020 to be connected to our dedicated Coronavirus Hot Line.
If your symptoms are not consistent with those listed above, please call our regular office number at 248-336-4000.
We want to be sure EPIC staff is dedicating the appropriate time to care for each patient during this time, so you may experience longer wait times when calling or visiting our offices.
COVID Risk Factor

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