Frequently Asked Questions

Ferndale 248-336-4000Ferndale 248-336-4000Detroit 313-861-4400Detroit 313-861-4400

What are the office hours?

We have extended clinic hours that vary from one location to the other. Click to know our exact clinic hours in Ferndale and Detroit.

Apart from that, our patients can access us through various online and offline methods including our patient care portal, through website, and care coordination centers.

How is EPIC Primary Care different from others?

At EPIC PC, we are committed to continuous care and seamless delivery of healthcare support and services through innovative practices, latest precision medicine pathways, excellent patient service, and the efficient use of technology.

Our healthcare model is both personalized and augmented, and is expertly tailored to your specific chronic care needs. Our caring and compassionate I-ACT team works hand in hand to not just treat you but your entire family for a wide range of health issues and disease conditions, empowering and educating you along the way about latest diagnostics and treatment plans for accurate disease treatment and shared decision making.

What is EPIC’s I-ACT model?

I-ACT or EPIC’s Integrated Advanced Care Team is a unique healthcare model that’s designed to enhance and accelerate the process of disease diagnosis, especially for patients with chronic health conditions. Backed by advanced research, our I-ACT model helps our expert practitioners to provide unparallel care and optimal treatment process for complete patient well-being.

Our I-ACT team promotes knowledge, network, and confidence among patients about their health care needs and helps them make informed decisions about their health. Through this, our I-ACT team helps to improve quality of care, reduce errors, and help patients create an ideal decision care plan.

How will EPIC I-ACT team help me?

At EPIC Primary Care, we have a unique system called the I-ACT Team. This team has been created to provide the best possible care to our complex patients. It consists of a physician, practitioner, medical assistant, care manager and sometimes other health professionals overseeing your care in and out of the office.

Our vigilant and highly experienced I-ACT Team is in constant watch over your health and coordinates with you and guides you throughout your journey at EPIC PC. Right from assisting you with patient intake formalities to recording your medical history on Patient Portal and scheduling an appointment with physicians and specialist doctors, our I-ACT guides you every bit of your way. They even help you with you appointments, prescription fill-ups, medication, and set-up reminders for follow up with care co-ordination team to put you on the fastest path of recovery.

I heard EPIC uses a PAC model for healthcare. What is that?

PAC stands for Personalized Augmented Comprehensive Care model. It involves the use of digital technologies and augmented reality to change healthcare and everyday medicine for both physicians and the patients. It involves the use of sensors, wearables, mobile computing, and Internet of Things (IoT) to continuously monitor a patient not just in a clinic, but also at their homes, offices, and social settings to collect medical data, study the effect of medicines, environment, and physiological factors to help improve health-related outcomes.

What are the benefits of EPIC PC PAC model?

PAC allows for continuous monitoring, engagement, and health management of a patient. Rather than just treating a patient for a disease, it focuses on involving the patient in preventing disease, predicting possible adverse outcomes and preventing them through proactive measures, and keeping them healthy and fit with lifestyle changes. So, rather than chronic disease management, it takes a holistic approach to improving the overall quality of life.

Imagine a doctor treating a child being able to have different treatment options pop up on a screen as he looks at different conditions or have growth charts appear around a child during a checkup. So, instead of spending more time reading studies to refine their skills, through augmented care, doctors can now easily pull up all the information they need as they seamlessly treat patients.

How do I schedule an appointment?

If you live in and around Ferndale, please call (248) 336-4000. If you live in Detroit, you can schedule an appointment by dialing 313-861-4400. We also offer the convenience of online scheduling. Just fill out our online appointment form and we’ll promptly get back to you with your confirmed appointment.

Do I have to pay at the time of appointment?

Payment for your medical care is requested at the time of service. For your convenience, VISA, MasterCard, and other credit cards, as well as cash, are accepted.

Are your treatments covered by insurance?

Yes. We are in-network with most major insurance providers. We will bill your primary insurance for you. If you have insurance, please note that most insurance plans include an up-front “co-pay” for which the patient is responsible. Your insurance plan may also include a deductible.

You may need to call your insurance company to check their payment terms and conditions.

Do you treat young children also?

At EPIC PC, we provide comprehensive healthcare services for patients of all ages, from newborns to geriatric primary care. From newborn exams to immunization and developmental screening, we provide an extensive range of pediatric services under one umbrella. Pediatricians at EPIC Primary Care are board certified and highly qualified to provide your child with the best care available.

What services are available at each location?

We offer a wide variety of services at every EPIC Primary Care center to keep you fully covered and sorted. Right from in-office testing to diagnostic services, health screening, preventive checkups, wellness exams, and disease prevention and control, our centers and I-ACT team are fully equipped to provide higher level of quality care and affordable service.

Can I directly email the doctors at EPIC Primary care?

Yes, you can directly get in touch with our doctors through our Online Patient Portal. Not only does it allow you to quickly get in touch with your I-ACT team for all health-related issues and concerns, it also provides you instant access to all your health records, prescriptions, and health reminders.

However, Portal messaging should be used only for non-urgent issues as the turn-around time can vary from 24 to 48 hours. For all urgent matters, please call us at 248-336-4000 (Ferndale)/ 313-861-4400 (Detroit).

How can I join the EPIC PC Community Healthcare Program?

EPIC PC has community-focused patient healthcare centers that provide comprehensive and integrated healthcare support and services to individuals and families in the communities we serve. To ensure that all the healthcare needs of the people in our community are effectively met and their health issues are addressed in a timely manner, we partner with local leaders, private organizations, businesses, schools, colleges, NGOs, volunteers, and more.

To be a part of our EPIC PC Community Healthcare Drive, fill up our Membership Application form and we will get in touch with you in the shortest time possible. Alternatively, you can also chat with our healthcare representatives or call us at our toll free helpline numbers - Ferndale 248-336-4000 / Detroit 313-861-4400.